This Refunds and Cancellation Policy (“Policy”) outlines the terms under which refunds may be issued and cancellations may be made for services provided by Havencrest Property Management (“we,” “us,” or “our”).
1. Refunds
We strive to provide high-quality services to our customers. If you are not satisfied with our services, please contact us at [email protected] to discuss your concerns and potential refund options.
2. Cancellation of Services
You may cancel services provided by us subject to the following terms:
- For cancellations made 5 days or more before the scheduled service date, a full refund will be issued.
- For cancellations made less than 2 days before the scheduled service date, no refund will be issued.
- We reserve the right to cancel services in the event of unforeseen circumstances or circumstances beyond our control. In such cases, we will make reasonable efforts to notify you as soon as possible and provide a full refund.
3. Procedure for Refunds and Cancellations
To request a refund or cancel services, please contact us at [email protected] with your request. Refunds will be processed within 10 business days of approval.
4. Non-Refundable Services
Certain services provided by us may be non-refundable. These services will be clearly identified as non-refundable at the time of purchase or booking.
5. Changes to Services
We reserve the right to modify or cancel services at any time, including changes to service dates, times, or locations. In such cases, we will make reasonable efforts to notify affected customers and provide alternative options.
6. Contact Us
If you have any questions or concerns about this Policy or our refund and cancellation procedures, please contact us at [email protected].